دژپسند، فرهاد و احسان رسولی‌نژاد (1388)، «مقدمه‌ای بر مبانی تجارت الکترونیکی»، نشر نور علم.
دیواندری، علی، محمد حقیقی و احسان عابدی (1390)، «ارائه مدلی مفهومی جهت تبیین عوامل کلیدی مؤثر بر تصمیم خرید مشتریان بانکداری اینترنتی بانک ملت»، پژوهشنامه اقتصادی، سال یازدهم، شماره چهارم.
شیخی، آزاده؛ رضا شافعی و هیوا فاروقی (1392)، «بررسی عوامل مؤثر بر افزایش اعتماد مشتریان در خرید کالا و خدمات اینترنتی»، مجله مدیریت بازاریابی، شماره 22.
Ahn, T., S. Ryu, and I. Han. (2007), The impact of Web quality and playfulness on user acceptance of online retailing. Information and Management 44:263-275.
Ajzen, I. and Fishbein, M. (1980), Understanding attitudes and predicting social behavior, New Jersey: Prentice-Hall.
Alba, J., J. Lynch, B. Weitz, C. Janiszewski, R. Lutz, A. Sawyer, and S. Wood. (1997), “Interactive home shopping: Consumer, retailer, and manufacturer incentives to participate in electronic marketplaces”. Journal of Marketing 61 (July): 38-53.
Bloch, P. H., D. L. Sherrell, and N. M. Ridgway. (1986), “Consumer search: An extended framework”. Journal of Consumer Research 13:119-126.
Bulter, P. and Peppard, J. (1998), Consumer purchasing on the internet: processes and prospects European Management Journal, 16(5), 600-610
Cameron D. D. and Galloway A., (2005), “Consumer motivations and concerns in online auctions: an exploratory study”, International Journal of Consumer Studies 29 (May), 181-192.
Childers, T. L., C. L. Carr, J. Peck, and S. Carson. (2001), “Hedonic and utilitarian motivations for online retail shopping behavior”. Journal of Retailing 77:511-535.
Davis, F. D., R. P. Bagozzi, and P. R. Warshaw. (1992), “Extrinsic and intrinsic motivation to use computers in the workplace”. Journal of Applied Social Psychology 22 (14): 1111-1132.
Del I. Hawkins, David L. Mothersbaugh, DI Hawkins, RJ Best, KA Coney (2003), Consumer behavior: building marketing strategy (Mcgraw-Hill/Irwin Series in Marketing), Mcgraw-Hill College, 9 Sub edition.
Dennis, C., Harris, I., and Sandhu, B. (2002), From bricks to clicks: understanding the e-consumer Qualitative Market Research: An International Journal, 5(4), 281-290.
Dittmar, H., K. Long, and R. Meek. (2004), Buying on the Internet: Gender differences in on-line and conventional buying motivation. Sex Roles 50 (5=6): 423-444.
Donthu, N. (1999), “The Internet shopper”, Journal of Advertising Research, Vol. 39 No. 3, pp. 52-8.
Eggert, A. (2006), ‘Intangibility and perceived risk in online environments’, Academy of Marketing, London: University of Middlesex.
ERASMUS, A. C., BOSHOFF, E. & ROUSSEAU, G. (2001), “Consumer decision-making models within the discipline of consumer science: a critical approach”, Journal of Family Ecology and Consumer Sciences, Vol.29, pp.82-90.
Farag, S., J. Weltevrenden, T. Van Rietbergen, M. Dijst, and F. Van Oort (2006), E-shopping in the Netherlands: Does geography matter? Environment and Planning Business: Planning and Design 33:59-74.
FISHBURN, P. C. (1968), Utility Theory for Decision Making, John Wiley, New York.
Foster, G. and Sjoblom, L. (1996), “Quality improvement drivers in the electronic industry’, Journal of Management Accounting Research, 8, 55-86.
Garvin, D.A. (1984). “What does product quality really mean?”, Sloan Management Review, Fall, 25-43.
Garvin, D.A. (1987), “Competing on the eight dimensions of quality”, Harvard Business Review, 65(6), 101-109.
Gefen, D.; Rose, G. M.; Warkentin, M. & Pavlou, P. A. (2005), “Cultural Diversity and Trust in IT Adoption: A Comparison of Potential e-Voters in the USA and South Africa”. Journal of Global Information Management. Vol.13, No.1, pp.54-78.
Gehrt, K.C., Onzo, N., Fujita, K. and Rajan, N.R. (2007), “The emergence of internet shopping in Japan: identification of shopping orientation-defined segment”, Journal of Marketing Theory and Practice, 15(2), 167-177.
Huang, H., & Miller, G. Y. (2003), Evaluation of swine odor management strategies in a fuzzy multi-criteria decision environment. Urbana, 51, 61802.
Sinuany‐Stern, Z., Mehrez, A., & Hadad, Y. (2000), An AHP/DEA methodology for ranking decision making units. International Transactions in Operational Research, 7(2), 109-124.
